Computer training in York Region
These organizations offer a variety of assistance, such as one-on-one help and group learning for topics such as: basic computer skills, email, internet, Microsoft Word, Excel, Powerpoint, etc.
- Routes Connecting Communities, 905-722-4616
- Skills Upgrading Centre (Literacy Council York-Simcoe), 905-853-6279
- Aurora Seniors Association, 905-726-4767
The courses offered may change, so contact the organization for an up-to-date list of their services.
Free online courses |
Free with your library card
Start an interactive, teacher-led, online class through Gale Courses. There are hundreds of courses starting every month on dozens of topics. All Gale courses are 24 hours long and take 6 weeks to complete. If you pass a final exam you are issued a Certificate of Completion. Take as many as you want. All courses are free to library members. Other websites
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Frequently Asked Questions (FAQ)
Here are some quick guides. You will need your Newmarket Library card number, a wifi (internet) connection, and a device (smartphone, tablet, computer/laptop, smartTV, etc).
eBooks
How do I get eBooks on my smartphone/tablet? |
| These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of services.
Visit the Libby website to see their guide and video demonstration. |
How do I get eBooks on my computer? |
| These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eBook services.
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How do I get eBooks on my Kindle? |
| Unfortunately, Kindle eReaders are not supported by Canadian Overdrive services. If you have an American library card, you can use it in your Kindle. Please speak with your American library staff for information on how to set this up |
What model of Kobo eReader do I have? |
| Follow the instructions on this page to see what model of Kobo you have. |
How do I get eBooks on my eReader? |
Newer Kobos
Newer model Kobos have Library ebooks built into them! The following models have this feature:
Older model Kobos, Sony eReaders, Nooks, etc.Older models can still use eBooks, but they need some extra steps and a computer to transfer the files.
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Help! Libby/Overdrive isn't working! |
| Please use this form to contact Overdrive for their tech help. They can review what isn't working on your account and get a fix. Note: sometimes Overdrive/Libby experiences problems that affects how the service works. Overdrive will tell you if it is a temporary issue. |
Audiobooks
How do I get eAudiobooks on my smartphone/tablet? |
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These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eVideo services.
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How do I get eAudiobooks on my computer? |
| These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eVideo services.
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Streaming Video
How do I stream videos? |
| These instructions will guide you to start using a service called Kanopy. After Kanopy, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password. Please visit the Online Library page for a full list of eVideo services.
Streaming video on a Smart TV:
Streaming video on a smartphone or tablet:
Streaming video on your computer
Note: you will have a limited amount of time to watch a video once you start to watch it. You have a limited number of borrows per month. |
eMagazines
How do I get eMagazines on my smartphone/tablet? |
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These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Pressreader. Please visit the Online Library page for a full list of eMagazine services.
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How do I get eMagazines on my computer? |
| These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Pressreader. Please visit the Online Library page for a full list of eMagazine services.
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Other Online Library Questions
Where is the Online Library? |
| Follow this link to go to the Online Library. There is a link on the front page and in the Collections drop-down menu as well. |
Why isn't my library card working? |
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I have more than one library card. Can I use them all with the online library? |
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Will this use my mobile data? |
| Once you have downloaded a title, you can enjoy it offline without using any mobile data or needing a wifi connection. We recommend using wifi to download your ebook/eaudiobook so it does not use your mobile data. eAudiobooks are accessible with your library card and an internet connection. You could be on holidays in the middle of the ocean and still download a new eAudiobook if your library card is valid and you can connect to the internet. Note: Kanopy videos cannot be downloaded and can only be streamed using a wifi or mobile data connection. |
Can I renew my loans? |
| Libby/Overdrive lets you renew your loans shortly before they are due. From your loans page select the renew button under the title you'd like to renew. Choose an option for the length of the renewal, then select renew again. You will then see the new due date and options to open or download it. Note: Any time left on your current lending period is canceled when you renew a title. Hoopla and Kanopy do not offer renewals. Instead, simply re-borrow the title. |
Are there overdue fines? |
| You will never get fines when you download or stream something from our online library. It will be automatically returned on the due date. |
What is the Ontario Library Service Consortium/Ontario Library Service Download Centre? |
| The Newmarket Public Library is one of many libraries that are part of a consortium that let us access online services and give you access to more eBooks, eAudiobooks, and more. When using Overdrive, you will sometimes see "Ontario Library Service Consortium" instead of "Newmarket Public Library". All library users of the consortium libraries share access to the titles in Overdrive. |
How do I put a hold on a Libby/Overdrive item? |
| Select “Place a hold”. You will then be prompted enter your email. Ontario Library Service Consortium will contact you when it's available. |
How do I return an online loan early? |
| Online loans are returned automatically but if you choose to return an item early simply go to your Loans and click 'Return' under the item. Note: Returning an item early in Hoopla does not provide you with an extra loan. |
Do I have to be in Newmarket to borrow from the Online Library? |
| You can access the online library collection from anywhere in the world. All you need is a connection to the internet and a Newmarket Public Library card that isn't expired. |
How long can I keep my downloads? |
Overdrive
Hoopla
Kanopy
Freegal
EBSCO
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How many downloads do I get? |
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How many Hoopla downloads do I have left this month? |
| Hoopla will display the number of downloads you have left. On mobile, this information is at the top of the screen on the My Hoopla tab. When viewing Hoopla in a web browser (Chrome, Firefox, etc.) look for the red circle with a number in it. This number tells you how many downloads you have left. |
Library Account & Other
Does the library have free Wifi? |
| WIFI@NPL is the name of the library's free wifi network |
How do I connect to library Wifi? |
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How do I check my hold status? |
| Make sure you are logged in to your library account, then under Requests you can check the status of your hold(s). |
How do I place a hold on a physical item in the online catalogue? |
| Make sure you are logged in to your library account, then find the item in the catalogue. Select 'Place Request'. You will then be notified via email when the title is ready for you. Alternatively, you can call Customer Service to place a hold. |
How do I renew physical items I borrowed? |
| Log in to your library account, then under 'Items Out' select the items you wish to renew and click 'Renew Selected Items' or 'Renew All Items' if wanted. |
How do I reset my library account password without an email address? |
| Call our circulation desk and staff can help you reset your password. See our Contact Us page for contact information. |
I can't remember my library account password/PIN. |
| On the screen where you're trying to log into your account, select the "Forgot Password" link and enter your library card number or username and a new password will be mailed to you. |
How can I recommend the library buy something? |
| Visit the library catalogue and select "Suggest a Purchase" in the menu on the right side. You can tell us what kind of item you are looking for (including eBooks and eAudiobooks). |
I can't log into my library account. What password does it want? |
| If you are trying to log into Hoopla or Kanopy, you need to use the password you chose when you created each of those accounts. If you are trying to log into the library account, this is the 4-digit password you selected when you first signed up for your library card (sometimes called a PIN). |
I need more help! Can I talk to someone? |
| Of course! We can help you find answers to questions about the library's services, resources, and online library applications.
Please note: we do not perform troubleshooting or hardware/software repair, or assist with non-library applications. |