Technology Help

How do I get eBooks on my smartphone/tablet?

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Libby.
3. Download and install the Libby, by Overdrive app.
4. Open the app. Follow the steps to set it up. (be sure to pick Newmarket, Ontario)
5. Now search (magnifying glass) for a specific title, or browse (library building icon) for something to borrow.
6. You can see your borrowed items (stack of books icon)
7. Enjoy!

8. After Libby, try an app called Hoopla. To set it up, you will need to create an account using your library card number, email address and a password. Note: once you start using Hoopla, when you go to books, you can navigate between audiobooks, comics, and ebooks at the top of the screen.

Visit the Libby website to see their guide and video demonstration.

How do I get eBooks on my computer?

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eBook services.

1. Visit the Online Library page
2. Open the eBooks section
3. Select Overdrive
4. Open the first link.
   tip: you can bookmark this page once you get to overdrive so you can get there faster next time
5. Sign in with your library card number (be sure to pick Newmarket, Ontario).
6. You can search for a specific title (magnifying glass) or browse (stack of books) for something to borrow.
7. Enjoy!

How do I get eBooks on my Kindle?

Unfortunately, Kindle eReaders are not supported by Canadian Overdrive services. If you have an American library card, you can use it in your Kindle. Please speak with your American library staff for information on how to set this up

What model of Kobo eReader do I have?

Follow the instructions on this page to see what model of Kobo you have.

How do I get eBooks on my eReader?

Newer Kobos

1. Follow these instructions to get library ebooks on your Kobo ereader (you will need a library card)
2. Enjoy!

Newer model Kobos have Library ebooks built into them! The following models have this feature:

• Kobo Clara 2E
• Kobo Sage
• Kobo Libra 2
• Kobo Elipsa
• Kobo Nia
• Kobo Libra H2O
• Kobo Forma
• Kobo Aura ONE
• Kobo Aura Edition 2
• Kobo Aura H2O Edition 2
• Kobo Clara HD

Older model Kobos, Sony eReaders, Nooks, etc.

Older models can still use eBooks, but they need some extra steps and a computer to transfer the files.

1. Follow these instructions to transfer ebooks from your computer to your eReader.
   1. You will need to download Adobe Digital Editions onto your computer.
   2. You will need to create an Adobe ID.
2. After everything is set up, you will use Adobe Digital Editions on your computer to view your current borrows.
3. Ensure your Kobo is attached to the computer.
4. In Adobe Digital Editions drag and drop the borrowed title in your bookshelf over to the Kobo menu item on the left hand side.

Help! Libby/Overdrive isn't working!

Please use this form to contact Overdrive for their tech help. They can review what isn't working on your account and get a fix.

Note: sometimes Overdrive/Libby experiences problems that affects how the service works. Overdrive will tell you if it is a temporary issue.

How do I get eAudiobooks on my smartphone/tablet?

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eVideo services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Libby.
3. Download and install the Libby, by Overdrive app.
4. Open the app. Follow the steps to set it up. (be sure to pick Newmarket, Ontario)
5. Now search (magnifying glass) for a specific title, or browse (library building icon) for something to borrow.
6. You can see your borrowed items (stack of books icon)
7. Enjoy!

8. After Libby, try an app called Hoopla. To set it up, you will need to create an account using your library card number, email address and a password. Note: once you start using Hoopla, when you go to books, you can navigate between audiobooks, comics, and ebooks at the top of the screen.

How do I get eAudiobooks on my computer?

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eVideo services.

1. Visit the Online Library page
2. Open the eAudiobooks section
3. Select Overdrive
4. Open the first link.
   tip: you can bookmark this page once you get to Overdrive so you can get there faster next time
5. Sign in with your library card number (be sure to pick Newmarket, Ontario).
6. You can search for a specific title (magnifying glass) or browse (stack of books) for something to borrow.
   Tip: you can filter your searches to only show eaudiobooks.
7. Enjoy!

How do I stream videos on a SmartTV?

These instructions will guide you to start using a service called Kanopy.

1. Go to the app store on your TV (may vary by model. review your TV's user manual for details)
2. Search for Kanopy
3. Download and install the Kanopy app
4. Open the Kanopy app. Follow the steps to set it up: you will need to create an account using your library card number, email address and a password.
   Tip: create your Kanopy account on a device with a keyboard (e.g. computer) so you can easily type in your information. Once you have created your account, log into your account on your SmartTV using the email address and password.
5. Browse the options and select what you want to watch.
6. Enjoy!
7. Note: you will have a limited amount of time to watch a video once you start to watch it. You have a limited number of borrows per month.

Next, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password. Please visit the Online Library page for a full list of eVideo services.

How do I stream videos on a smartphone/tablet?

These instructions will guide you to start using a service called Kanopy. After Kanopy, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password.

Please visit the Online Library page for a full list of eVideo services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Kanopy
3. Download and install the Kanopy app.
4. Open the Kanopy app. Follow the steps to set it up: you will need to create an account using your library card number, email address and a password.
5. Browse the options and select what you want to watch.
6. Enjoy!
7. Note: you will have a limited amount of time to watch a video once you start to watch it. You have a limited number of borrows per month.

Next, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password. Please visit the Online Library page for a full list of eVideo services.

How do I stream videos on a computer/laptop?

These instructions will guide you to start using a service called Kanopy. After Kanopy, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password.

Please visit the Online Library page for a full list of eVideo services.

1. Visit the Online Library page
2. Open the eVideo section
3. Select Kanopy and open the first link.
4. If this is your first time, you will need to create an account with your library card number, email, and a password that is unique to Kanopy.
5. Browse the options and select what you want to watch.
6. Enjoy!
7. Note: you will have a limited amount of time to watch a video once you start to watch it. You have a limited number of borrows per month.

Next, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password. Please visit the Online Library page for a full list of eVideo services.

How do I get eMagazines on my smartphone/tablet?

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Pressreader. Please visit the Online Library page for a full list of eMagazine services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Libby.
3. Download and install the Libby, by Overdrive app.
4. Open the app. Follow the steps to set it up. (be sure to pick Newmarket, Ontario)
5. Now search (magnifying glass) for a specific title, or browse (library building icon) for something to borrow.
6. You can see your borrowed items (stack of books icon)
7. Enjoy!

8. After Libby, try an app called Pressreader. To set it up, you will need to create an account using your library card number, email address and a password.

How do I get eMagazines on my computer?

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Pressreader. Please visit the Online Library page for a full list of eMagazine services.

1. Visit the Online Library page
2. Open the eMagazines section
3. Select Overdrive
4. Open the first link.
   tip: you can bookmark this page once you get to Overdrive so you can get there faster next time
5. Sign in with your library card number (be sure to pick Newmarket, Ontario).
6. You can search for a specific title (magnifying glass) or browse (stack of books) for something to borrow.
   Tip: you can filter your searches to only show emagazines.
7. Enjoy!

Where is the Online Library?

Follow this link to go to the Online Library.

There is a link on the front page and in the Collections drop-down menu as well.

Why isn't my library card working?

• Is your card expired? If you aren't sure, ask us to check for you. You will need to renew your account before using the online library.
• Did you enter your library card number without spaces?
• Make sure that Newmarket, ONTARIO is selected when choosing your library name.

Why isn't Libby/Overdrive working?

If Libby, Overdrive, or Kobo are giving weird error messages, or not working as you expect it to, visit the Overdrive outage page to see if there are any outages in the service.

(Note: "Device Integrations" status is for Kobos and eReaders)

I have more than one library card. Can I use them all with the online library?

• Libby/Overdrive = no limits. Connect as many cards as you like.
• Hoopla - you are limited to one library card at a time
• Kanopy - you are limited to one library card at a time

Will this use my mobile data?

Once you have downloaded a title, you can enjoy it offline without using any mobile data or needing a wifi connection. We recommend using wifi to download your ebook/eaudiobook so it does not use your mobile data.

eAudiobooks are accessible with your library card and an internet connection. You could be on holidays in the middle of the ocean and still download a new eAudiobook if your library card is valid and you can connect to the internet.

Note: Kanopy videos cannot be downloaded and can only be streamed using a wifi or mobile data connection.

Can I renew my loans?

Libby/Overdrive lets you renew your loans shortly before they are due. From your loans page select the renew button under the title you'd like to renew. Choose an option for the length of the renewal, then select renew again. You will then see the new due date and options to open or download it.

Note: Any time left on your current lending period is canceled when you renew a title.

Hoopla and Kanopy do not offer renewals. Instead, simply re-borrow the title.

Are there overdue fines?

What is the Ontario Library Service Consortium/Ontario Library Service Download Centre?

How do I put a hold on a Libby/Overdrive item?

How do I return an online loan early?

Online loans are returned automatically but if you choose to return an item early simply go to your Loans and click 'Return' under the item.

Note: Returning an item early in Hoopla does not provide you with an extra loan.

Do I have to be in Newmarket to borrow from the Online Library?

How long can I keep my downloads?

Overdrive

• eBooks: 7 or 14 days
• eAudiobooks: 7 or 14 days
• Videos: 3, 5 or 7 days

Hoopla

• eBooks: 21 days
• eAudiobooks: 21 days
• Music: 7 days
• Movies: 3 days
• Comics: 21 days

Kanopy

• Movies: 3 days

Freegal

• Music: every download is yours to keep

EBSCO

• eBooks: 1-14 days
• eAudiobooks: 1-21 days

How many downloads do I get?

• Overdrive: 10 at a time
• Hoopla: downloads 5 per month
• Kanopy: downloads 5 per month
• Freegal: 5 downloads per week, 3 hours of streaming per week
• EBSCO eBooks: 5 at a time

How many Hoopla downloads do I have left this month?

Does the library have free Wifi?

How do I connect to library Wifi?

1. Windows Laptop instructions from Microsoft
2. Mac Laptop instructions from Apple
3. iPhone/iPad/iPod touch instructions from Apple
4. Android smartphones and tablets instructions from Google

How do I check my hold status?

How do I place a hold on a physical item in the online catalogue?

How do I renew physical items I borrowed?

How do I reset my library account password without an email address?

I can't remember my library account password/PIN.

How can I recommend the library buy something?

I can't log into my library account. What password does it want?

If you are trying to log into Hoopla or Kanopy, you need to use the password you chose when you created each of those accounts.

If you are trying to log into the library account, this is the 4-digit password you selected when you first signed up for your library card (sometimes called a PIN).

I need more help! Can I talk to someone?

Of course! We can help you find answers to questions about the library's services, resources, and online library applications.

• Contact us if you would like help finding specific answers to your question.
• Book virtual tech help meeting if you would like to meet with us in person.
• Contact the Libby, by Overdrive tech help service for help beyond what the library can support.

Please note: we do not perform troubleshooting or hardware/software repair, or assist with non-library applications.