Technology Help

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Libby.
3. Download and install the Libby, by Overdrive app.
4. Open the app. Follow the steps to set it up. (be sure to pick Newmarket, Ontario)
5. Now search (magnifying glass) for a specific title, or browse (library building icon) for something to borrow.
6. You can see your borrowed items (stack of books icon)
7. Enjoy!

8. After Libby, try an app called Hoopla. To set it up, you will need to create an account using your library card number, email address and a password. Note: once you start using Hoopla, when you go to books, you can navigate between audiobooks, comics, and ebooks at the top of the screen.

Visit the Libby website to see their guide and video demonstration.

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eBook services.

1. Visit the Online Library page
2. Open the eBooks section
3. Select Overdrive
4. Open the first link.
   tip: you can bookmark this page once you get to overdrive so you can get there faster next time
5. Sign in with your library card number (be sure to pick Newmarket, Ontario).
6. You can search for a specific title (magnifying glass) or browse (stack of books) for something to borrow.
7. Enjoy!

Unfortunately, Kindle eReaders are not supported by Canadian Overdrive services. If you have an American library card, you can use it in your Kindle. Please speak with your American library staff for information on how to set this up

Follow the instructions on this page to see what model of Kobo you have.

Newer Kobos

1. Follow these instructions to get library ebooks on your Kobo ereader (you will need a library card)
2. Enjoy!

Newer model Kobos have Library ebooks built into them! The following models have this feature:

• Kobo Clara 2E
• Kobo Sage
• Kobo Libra 2
• Kobo Elipsa
• Kobo Nia
• Kobo Libra H2O
• Kobo Forma
• Kobo Aura ONE
• Kobo Aura Edition 2
• Kobo Aura H2O Edition 2
• Kobo Clara HD

Older model Kobos, Sony eReaders, Nooks, etc.

Older models can still use eBooks, but they need some extra steps and a computer to transfer the files.

1. Follow these instructions to transfer ebooks from your computer to your eReader.
   1. You will need to download Adobe Digital Editions onto your computer.
   2. You will need to create an Adobe ID.
2. After everything is set up, you will use Adobe Digital Editions on your computer to view your current borrows.
3. Ensure your Kobo is attached to the computer.
4. In Adobe Digital Editions drag and drop the borrowed title in your bookshelf over to the Kobo menu item on the left hand side.

Please use this form to contact Overdrive for their tech help. They can review what isn't working on your account and get a fix.

Note: sometimes Overdrive/Libby experiences problems that affects how the service works. Overdrive will tell you if it is a temporary issue.

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eVideo services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Libby.
3. Download and install the Libby, by Overdrive app.
4. Open the app. Follow the steps to set it up. (be sure to pick Newmarket, Ontario)
5. Now search (magnifying glass) for a specific title, or browse (library building icon) for something to borrow.
6. You can see your borrowed items (stack of books icon)
7. Enjoy!

8. After Libby, try an app called Hoopla. To set it up, you will need to create an account using your library card number, email address and a password. Note: once you start using Hoopla, when you go to books, you can navigate between audiobooks, comics, and ebooks at the top of the screen.

Visit the Libby website to see their guide and video demonstration.

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Hoopla. Please visit the Online Library page for a full list of eVideo services.

1. Visit the Online Library page
2. Open the eAudiobooks section
3. Select Overdrive
4. Open the first link.
   tip: you can bookmark this page once you get to Overdrive so you can get there faster next time
5. Sign in with your library card number (be sure to pick Newmarket, Ontario).
6. You can search for a specific title (magnifying glass) or browse (stack of books) for something to borrow.
   Tip: you can filter your searches to only show eaudiobooks.

These instructions will guide you to start using a service called Kanopy.

1. Go to the app store on your TV (may vary by model. review your TV's user manual for details)
2. Search for Kanopy
3. Download and install the Kanopy app
4. Open the Kanopy app. Follow the steps to set it up: you will need to create an account using your library card number, email address and a password. 
   Tip: create your Kanopy account on a device with a keyboard (e.g. computer) so you can easily type in your information. Once you have created your account, log into your account on your SmartTV using the email address and password.
5. Browse the options and select what you want to watch.
6. Enjoy!
7. Note: you will have a limited amount of time to watch a video once you start to watch it. You have a limited number of borrows per month.

Next, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password. Please visit the Online Library page for a full list of eVideo services.

These instructions will guide you to start using a service called Kanopy. After Kanopy, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password.

Please visit the Online Library page for a full list of eVideo services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Kanopy
3. Download and install the Kanopy app.
4. Open the Kanopy app. Follow the steps to set it up: you will need to create an account using your library card number, email address and a password.
5. Browse the options and select what you want to watch.
6. Enjoy!
7. Note: you will have a limited amount of time to watch a video once you start to watch it. You have a limited number of borrows per month.

Next, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password. Please visit the Online Library page for a full list of eVideo services.

These instructions will guide you to start using a service called Kanopy. After Kanopy, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password.

Please visit the Online Library page for a full list of eVideo services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Kanopy
3. Download and install the Kanopy app.
4. Open the Kanopy app. Follow the steps to set it up: you will need to create an account using your library card number, email address and a password.
5. Browse the options and select what you want to watch.
6. Enjoy!
7. Note: you will have a limited amount of time to watch a video once you start to watch it. You have a limited number of borrows per month.

Next, try an app called Hoopla for more streaming videos. To set up Hoopla, you will need to create an account with your library card, email address and a password. Please visit the Online Library page for a full list of eVideo services.

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Pressreader. Please visit the Online Library page for a full list of eMagazine services.

1. Go to the Google Play Store (Android) or App Store (Apple)
2. Search for Libby.
3. Download and install the Libby, by Overdrive app.
4. Open the app. Follow the steps to set it up. (be sure to pick Newmarket, Ontario)
5. Now search (magnifying glass) for a specific title, or browse (library building icon) for something to borrow.
6. You can see your borrowed items (stack of books icon)
7. Enjoy!

8. After Libby, try an app called Pressreader. To set it up, you will need to create an account using your library card number, email address and a password.

Visit the Libby website to see their guide and video demonstration.

These instructions will guide you to start using a service called Libby, by Overdrive. After Libby, the next service we recommend is Pressreader. Please visit the Online Library page for a full list of eMagazine services.

1. Visit the Online Library page
2. Open the eMagazines section
3. Select Overdrive
4. Open the first link.
   tip: you can bookmark this page once you get to Overdrive so you can get there faster next time
5. Sign in with your library card number (be sure to pick Newmarket, Ontario).
6. You can search for a specific title (magnifying glass) or browse (stack of books) for something to borrow.
   Tip: you can filter your searches to only show emagazines.
7. Enjoy!

Follow this link to go to the Online Library.

There is a link on the front page and in the Collections drop-down menu as well.

• Is your card expired? If you aren't sure, ask us to check for you. You will need to renew your account before using the online library.
• Did you enter your library card number without spaces?
• Make sure that Newmarket, ONTARIO is selected when choosing your library name.

If Libby, Overdrive, or Kobo are giving weird error messages, or not working as you expect it to, visit the Overdrive outage page to see if there are any outages in the service.

(Note: "Device Integrations" status is for Kobos and eReaders)

• Libby/Overdrive = no limits. Connect as many cards as you like.
• Hoopla - you are limited to one library card at a time
• Kanopy - you are limited to one library card at a time

Once you have downloaded a title, you can enjoy it offline without using any mobile data or needing a wifi connection. We recommend using wifi to download your ebook/eaudiobook so it does not use your mobile data.

eAudiobooks are accessible with your library card and an internet connection. You could be on holidays in the middle of the ocean and still download a new eAudiobook if your library card is valid and you can connect to the internet.

Note: Kanopy videos cannot be downloaded and can only be streamed using a wifi or mobile data connection.

Libby/Overdrive lets you renew your loans shortly before they are due. From your loans page select the renew button under the title you'd like to renew. Choose an option for the length of the renewal, then select renew again. You will then see the new due date and options to open or download it.

Note: Any time left on your current lending period is canceled when you renew a title.

Hoopla and Kanopy do not offer renewals. Instead, simply re-borrow the title.

You will never get fines when you download or stream something from our online library. It will be automatically returned on the due date.

The Newmarket Public Library is one of many libraries that are part of a consortium that let us access online services and give you access to more eBooks, eAudiobooks, and more. When using Overdrive, you will sometimes see "Ontario Library Service Consortium" instead of "Newmarket Public Library". All library users of the consortium libraries share access to the titles in Overdrive.

Select “Place a hold”. You will then be prompted enter your email. Ontario Library Service Consortium will contact you when it's available.

Online loans are returned automatically but if you choose to return an item early simply go to your Loans and click 'Return' under the item.

Note: Returning an item early in Hoopla does not provide you with an extra loan.

You can access the online library collection from anywhere in the world. All you need is a connection to the internet and a Newmarket Public Library card that isn't expired.

• eBooks: 7 or 14 days
• eAudiobooks: 7 or 14 days
• Videos: 3, 5 or 7 days

Hoopla

• eBooks: 21 days
• eAudiobooks: 21 days
• Music: 7 days
• Movies: 3 days
• Comics: 21 days

Kanopy

• Movies: 3 days

Freegal

• Music: every download is yours to keep

EBSCO

• eBooks: 1-14 days
• eAudiobooks: 1-21 days

• Overdrive: 10 at a time
• Hoopla: downloads 5 per month
• Kanopy: downloads 5 per month
• Freegal: 5 downloads per week, 3 hours of streaming per week
• EBSCO eBooks: 5 at a time

Hoopla will display the number of downloads you have left. On mobile, this information is at the top of the screen on the My Hoopla tab. When viewing Hoopla in a web browser (Chrome, Firefox, etc.) look for the red circle with a number in it. This number tells you how many downloads you have left.

WIFI@NPL is the name of the library's free wifi network

1. Windows Laptop instructions from Microsoft
2. Mac Laptop instructions from Apple
3. iPhone/iPad/iPod touch instructions from Apple
4. Android smartphones and tablets instructions from Google

Make sure you are logged in to your library account, then under On Hold you can check the status of your hold(s).

Make sure you are logged in to your library account, then find the item in the catalogue. Select 'Place Request'. You will then be notified via email when the title is ready for you. Alternatively, you can call Customer Service to place a hold.

Log in to your library account, then under 'Items Out' select the items you wish to renew and click 'Renew Selected Items' or 'Renew All Items' if wanted.

Call our circulation desk and staff can help you reset your password. See our Contact Us page for contact information.

On the screen where you're trying to log into your account, select the "Forgot Password" link and enter your library card number or username and a new password will be mailed to you.

Please see our Suggest a Purchase page for more information. You can tell us what kind of item you are looking for (including eBooks and eAudiobooks).

If you are trying to log into Hoopla or Kanopy, you need to use the password you chose when you created each of those accounts.

If you are trying to log into the library account, this is the 4-digit password you selected when you first signed up for your library card (sometimes called a PIN).

Of course! We can help you find answers to questions about the library's services, resources, and online library applications.

• Contact us if you would like help finding specific answers to your question.
• Book virtual tech help meeting if you would like to meet with us in person.
• Contact the Libby, by Overdrive tech help service for help beyond what the library can support.

Please note: we do not perform troubleshooting or hardware/software repair, or assist with non-library applications.