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Membership and Borrowing

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All in-person transactions are temporarily on hold, except for Curbside Pickup. No fines will be charged on overdue items during the COVID-19 closure.

Library Cards

A library card is free if you live, work, go to school or own property in York Region or Bradford West Gwillimbury, or have a Bradford West Gwillimbury library card. Otherwise, our fee is $30 per year.

Getting a library card

Although we are closed due to COVID-19, you can still apply for a library card via our online card registration form. Your card will be prepared within 7 days and we will e-mail you the barcode and instructions for how to pick up your card.

Getting an e-access card

Lost or stolen card?

Contact us immediately to report a lost or stolen library card. You are responsible for all items borrowed before reporting it lost or stolen. A replacement card has a fee of $2.

Library cards for school trips or group visits

This service is temporarily on hold due to COVID-19.

Borrowing and managing your items

Viewing your account

You can log in with your library card number and PIN to view your account in the online catalogue. You can renew your items, place holds, and create book lists. You can also maintain your reading history to keep track of books you've read.

Borrowing periods

Most loans are for three weeks. Some high-demand items may be for a shorter period of time. You must bring your card every time you borrow an item at the library.

Renewing an item

Renew an item in person, by phone or renew an item online. You will need your library card number and 4-digit Personal Identification Number (PIN) to renew by phone or online. Some items cannot be renewed if the item has been placed on hold.

Returning

Return your items by 12 a.m. on the due date to avoid fines. There is a 24-hour return slot outside the library. There is also a return box at Upper Canada Mall near the Yonge St. entrance. Items are not picked up from the return box every day, but they are always credited to the date of the last pickup.

Placing holds

You can reserve an item in the online catalogue, in person or by phone. You will be notified by phone or e-mail when it is ready for pick up. Items must be picked up within one week of being notified. If you are going away, you can suspend your holds in the online catalogue or by phone.

Overdue fines

Adult material

20 cents per day per item
$5 maximum per item
Borrowing privilege suspended at $10

Teen material

10 cents per day per item
$1 maximum per item
Borrowing privilege suspended at $10

Kid's material

5 cents per day per item
$1 maximum per item
No fines if cardholder is 12 years of age or younger
Borrowing privilege suspended at $10

Movies and video games

$1 per day per item
$10 maximum per item

Other special items

Fines are noted on special items, such as eReaders and laptop computers.

Exceptions

There are no fines for seniors 65 and older, except for inter-library loans, eReaders and laptop computers.

Other fees and replacement costs

When an item is five weeks overdue, we send a bill for the cost of the item plus a $5 non-refundable processing fee. If you return the item, you do not owe the replacement cost. If we must send your account to a collection agency, we add a $15 non-refundable fee.